Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
Effective Date: August 12, 2026
This policy is part of our Terms of Service and governs subscriptions, recurring deliveries, and any other purchase option offered at checkout.
1. THE SHORT VERSION
You can cancel any subscription at any time, online, in the same number of steps it took to sign up. No phone call, no email required, no retention gauntlet. Cancel before your next order enters fulfillment and you will not be charged again.
2. WHAT YOU ARE AGREEING TO WHEN YOU SUBSCRIBE
2.1 Recurring charges. When you enroll, you authorize us to charge your payment method automatically on the schedule shown at checkout, at the price shown at checkout, on an ongoing basis until you cancel. This is a recurring charge, not a one-time purchase.
2.2 Disclosed before you pay. Before you enter payment information we disclose: the Products included, the amount of each charge, how often you will be charged, when the first and next charges occur, any introductory or promotional price and the price it converts to, the cancellation method, and any minimum commitment.
2.3 Confirmation. After you enroll we email you a confirmation restating these terms and a direct link to manage or cancel.
2.4 Reminders. We email you 3–5 days before each recurring order is charged and shipped, with a link to skip, reschedule, change, or cancel.
3. HOW TO CANCEL
3.1 Online, self-service. Log in to your account and select Manage Subscription → Cancel. Cancellation is immediate and self-service. You do not need to speak to anyone.
3.2 Other methods, if you prefer. Email contact@lilyhillcattle.com. We will process it and confirm in writing.
3.3 No retention obstacles. We will not require you to call, chat, complete a survey, or click through more screens to cancel than it took to enroll. We may show you a single optional offer to pause or skip instead, and declining it will not slow your cancellation.
3.4 Timing. Cancellation stops all future charges. A subscription order that has already been charged or has already entered fulfillment cannot be cancelled — our Products are perishable and are packed to order. If your cancellation lands in that window, we will tell you immediately and that final order will ship.
3.5 Confirmation. You will receive written confirmation of cancellation. If you do not receive it within 24 hours, contact us — do not assume the cancellation failed and file a chargeback.
4. PAUSE, SKIP, AND RESCHEDULE
4.1 You may skip an upcoming delivery, change its date, or pause your subscription for up to 3 months from your account dashboard.
4.2 Changes must be made before the cutoff shown in your reminder email, generally 48 hours before the charge date.
4.3 Skipping is free and unlimited. Traveling, a full freezer, or simply not needing it this month are all fine reasons.
5. CHANGING YOUR SUBSCRIPTION
You may change Products, quantities, frequency, shipping address, and payment method at any time from your account dashboard. Changes apply to the next order not yet in fulfillment.
6. PRICE AND TERM CHANGES
6.1 We will give you at least 30 days' advance notice by email before any increase in your subscription price or any change to your billing frequency.
6.2 The notice will state the current price, the new price, and the date it takes effect, and will include a direct cancellation link.
6.3 You may cancel before the effective date and will not be charged the new price. Continuing past the effective date is acceptance.
6.4 Promotional and introductory pricing converts to standard pricing on the date disclosed at enrollment. We will remind you before that happens.
7. FAILED PAYMENTS
7.1 If a charge fails, we will notify you and may retry up to 3 times over 7 days.
7.2 We may pause your subscription until payment succeeds. We are not obligated to ship before payment clears.
7.3 If payment is not resolved within 14 days, we may cancel the subscription. You can re-enroll at the then-current price.
8. SHIPPING AND PERISHABILITY
Subscription orders ship subject to our Shipping Policy, including its ship-day restrictions, seasonal heat holds, receipt requirements, and risk-of-loss terms. Because subscription boxes arrive on a schedule you may not be watching, make sure you can receive the box on your delivery date, or skip that order.
9. REFUNDS
Subscription orders are covered by our Return and Refund Policy and our freshness guarantee on the same terms as any other order. We do not refund an order simply because you forgot to cancel or skip before the cutoff — that is what the reminder email is for — though we would rather hear from you than see a chargeback.
10. PRE-ORDERS AND DEFERRED PURCHASES
Applies only if we offer pre-order or deposit-based purchase options.
10.1 Where you pre-order a Product not yet available, we disclose the expected availability date at checkout.
10.2 We charge in full at order
10.3 You may cancel a pre-order for a full refund any time before it ships, except where the item is a made-to-order item or a beef share governed by the Beef Share Purchase Terms, where deposit forfeiture rules apply.
10.4 If we cannot fulfill a pre-order within 30 days of the disclosed date, we will notify you and you may cancel for a full refund.
11. TERMINATION BY US
We may cancel a subscription on notice if a Product is discontinued, if we cannot ship to your address, for repeated payment failure, or for breach of our Terms of Service. We will refund any charge for an order we do not ship.